Monday, 28 September 2026 ⚠️ Real Incident

Beware of callers asking to view your phone screen

Scammers posing as bank staff call customers and ask them to share their phone screen. This allows fraudsters to see secret one-time security codes sent by the bank.

What happened

Fraudsters are impersonating bank staff over the phone to target individuals. They convince victims to switch to a video call and turn on screen-sharing. Once screen-sharing is enabled, the scammers can see sensitive information displayed on the phone. This includes bank notifications containing one-time passwords.

How it worked

First, the scammer phones you pretending to be from your bank. Next, they persuade you to switch to a video call and share your screen. While watching your display, they trigger a payment from your account. They then view the one-time approval password sent to your screen to complete the fraud.

How to protect yourself

• Never enable screen-sharing or join a video call during an unexpected phone call from your bank.
• Keep all one-time passwords private, as genuine bank staff will never ask to view your screen.
• Hang up immediately if you feel pressured and call your bank using a verified official number.

Source: North East Bylines